The University of Texas at Tyler has begun to use Smith County 9-1-1 Communications to handle emergency and non-emergency calls, Mike Medders, UT Tyler police chief, announced.
UT Tyler students and employees will not notice much change in the way their calls for service are handled, according to Medders.
The one major change is that now 9-1-1 is the number to dial for emergencies rather than the previous extension of 7302.
Smith County 9-1-1 Communications will serve as UT Tyler’s dispatch for both emergency and non-emergency calls.
UT Tyler students and employees can still call 903.566.7300 for non-emergency calls for service, such as a police escort to car after hours and requests for entrance to a building.
Prior to this change, UT Health Center at Tyler was the provider of dispatch services for the university.
“We are extremely grateful to UTHCT for providing many years of dispatch service to our campus community,” Medders added.
Smith County 9-1-1 Communications provides dispatch services for 14 area agencies, including the Smith County Sheriff’s Department. It is located within two miles of the UT Tyler campus.
“Our objective is to continue to provide the campus community with the most dependable service, especially in emergency situations. The Smith County 9-1-1 facility is constructed to withstand an F-4 tornado, and their equipment is state of the art. Professionally trained dispatchers are on duty 24 hours a day, 7 days a week to assist our campus community,” said Medders.
Contact the UT Tyler police department, 903.566.7060, for more information.